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How to Reduce Service Errors by Fixing Parts Lookup

Every day, your service teams and end-users make a simple mistake: they identify the wrong part. And while it might seem minor, the consequences are anything but. Misidentifying parts creates a ripple effect of delays, frustration, and cost. In some industries, the hidden impact of getting it wrong can account for up to 11% of business running costs. That includes the time and resources spent on processing returns, testing, repackaging, and supporting frustrated customers, not to mention the reputational damage caused by long repair times and unreliable service. But here’s the good news: this is a fixable problem. The solution starts by transforming how parts are identified in the first place.