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The 2023 Aftermarket Demand Report

Can manufacturers meet the growing demands of the aftermarket? The right to repair movement is gaining momentum, and manufacturers are facing mounting pressure to provide easier access to spare parts..

Partful Brand Announcement

Partful Brand Announcement Our story of SamsonVT all started with me, a rain-soaked equipment operator in the army 15 years ago, trying to read paper manuals and catalogs while fixing machines. Now..

Digital solutions aid sustainable start-ups leapfrog legacy players

Today’s start-up manufacturers are born out of agile thinking. They identify the traditional processes that take up valuable time and money, and find ways to make them more efficient and effective...

UK SME Manufacturers want a Dedicated Minister

● 71% say they want a minister that is fully focused on manufacturing● 78% say inflation is the industry’s top current challengeAlmost three quarters (71%) of small to medium-sized manufacturers..

How digital twin technology is transforming after sales

Instruction manuals are a common source of frustration for engineers. Despite the huge investment of time that goes into creating detailed guidance documents, engineers still often find themselves..

Case Study: Improving the aftermarket customer experience

Customer Profile A major UK manufacturer of commercial mowers and components whose dedication to continued customer satisfaction and increased revenues merits market-beating digital solutions.

Case Study: Implementing the right parts ordering system

Customer Profile A major global manufacturer of sports cars and components whose recent investment in a traditional eCommerce solution has led them to review their approach to aftersales and..

How digital replicas help manufacturers enhance their after sales CX

There is a strong commercial argument for organisations to invest in an enhanced customer experience (CX) – with a growing wealth of evidence demonstrating the potential ROI this provides. For..

Building customer loyalty in the aftermarket matters more than ever

As the world pushes manufacturers to become increasingly sustainable, the lifetime of the average product will become longer. The era of ‘planned obsolescence’ is coming to an end not just because..

How digital platforms are helping to increase aftermarket revenues

Aftermarket parts sales are a lucrative source of revenue for product manufacturers – especially in competitive markets where product margins are squeezed. In the automotive sector, for instance,..