--- title: Kolpak speeds up their aftersales process, caring for customers 24/7. description: Kolpak transforms its aftersales process with Partful's innovative 3D parts catalogue, boosting efficiency, customer satisfaction, and revenue. image: https://partful.io/hubfs/Kolpak_new.jpg --- [![Client Logo](https://partful.io/hubfs/ptf-01/Typography/Client%20Logo.svg)](https://partful.io/) - Products - [3D Exploded Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - By Job Role - By Industry - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - [C-Suite & Directors For decision-makers focused on growth, operational efficiency, and delivering a best-in-class service.](https://partful.io/solutions/c-suite-aftersales-automation) - [Agriculture For tractors, sprayers, balers and combines](https://partful.io/solutions/agriculture-parts-catalog) - [E-Mobility For electric bikes, scooters and motorcycles](https://partful.io/solutions/e-mobility-parts-catalog) - [Lawn Care For cylinder mowers, ride-ons and turf groomers](https://partful.io/solutions/lawn-care-parts-catalog) - [Refrigeration For walk-in freezers, chillers and cold rooms](https://partful.io/solutions/refrigeration-parts-catalog) - [Energy For solar panels, wind turbines and power systems](https://partful.io/solutions/energy-parts-catalog) - [Hospitality & Food Service For commercial kitchens, catering equipment and beverage dispensers](https://partful.io/solutions/hospitality-and-food-service-parts-catalog) - Content Hub - [Demo Center Experience our product with interactive demos without signing up for anything.](https://partful.io/demo-center) - 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[3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - Who We Help - By Job Role - By Job Role - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - [C-Suite & Directors For decision-makers focused on growth, operational efficiency, and delivering a best-in-class service.](https://partful.io/solutions/c-suite-aftersales-automation) - By Industry - By Industry - [Agriculture For tractors, sprayers, balers and combines](https://partful.io/solutions/agriculture-parts-catalog) - [E-Mobility For electric bikes, scooters and motorcycles](https://partful.io/solutions/e-mobility-parts-catalog) - [Lawn Care For cylinder mowers, ride-ons and turf groomers](https://partful.io/solutions/lawn-care-parts-catalog) - [Refrigeration For walk-in freezers, chillers and cold rooms](https://partful.io/solutions/refrigeration-parts-catalog) - [Energy For solar panels, wind turbines and power systems](https://partful.io/solutions/energy-parts-catalog) - [Hospitality & Food Service For commercial kitchens, catering equipment and beverage dispensers](https://partful.io/solutions/hospitality-and-food-service-parts-catalog) - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - Content Hub - Content Hub - [Demo Center Experience our product with interactive demos without signing up for anything.](https://partful.io/demo-center) - [Resources Discover case studies, reports, ebooks, and more to help you improve productivity and profitability.](https://partful.io/resources) - [Blog Latest opinion articles, industry news and predictions as well as useful resources for OEM aftersales transformation](https://partful.io/blog) - [Podcast We talk to key opinion leaders about the most pressing topics in manufacturing and more](https://partful.io/resources?types=Podcasts) - [Product Knowledge Base Help articles, onboarding resources and instructions for Partful users](https://partful.io/knowledge) - About - About - [Our Story](https://partful.io/our-story) - [Our Team Our culture, our team and more](https://partful.io/team) - [Join our team We're always hiring!](https://partful.io/careers-at-partful) [Book a demo](https://partful.io/book-a-free-demo) # Kolpak speeds up their aftersales process, caring for customers 24/7. 24 July 2024 Case Study ### Customer Profile [Kolpak](https://www.kolpak.com/) has been working with restaurateurs for over half a century and is dedicated to the reliability, integrity, and simplicity of their walk-in coolers, walk-in freezers, and refrigeration systems.  Responsible for their own after-sales and spare parts management for the last several years, Kolpak was looking for a new solution to improve their aftersales process for technicians, the aftersales team, and customers.  ### The Challenge Kolpak’s unique challenge centered around identifying, ordering and replacing broken parts quickly and efficiently for their customers. Anywhere or anytime. Once a cooler or freezer breaks, the timer starts to get their Kolpak freezer equipment back up and operational to save their customers’ products.  They were also looking for a tool to support the high-quality training that they provide their Factory Authorized Service (FAS) technicians and create an easy-to-use and understand 3D Electronic Parts Catalog that supports their FAS technicians at any skill level while they’re on the job.  ### Working with Partful  Kolpak had been waiting for the opportunity to have their [refrigeration parts catalogs](https://partful.io/solutions/refrigeration-parts-catalog) match the outstanding quality of their training programme and provide a smoother customer experience when the pressure is on. Partful’s high-quality 3D models, easy user journey and e-commerce functionality was the solution to Kolpak’s particular problem, aiming to help them drive down warranty cost and increase first-time fix rates.  Key reasons for choosing Partful**:** - **True-to-life 3D models: **fully interactive 3D models that users can explode, zoom, and spin so customers, or new and junior technicians, can easily understand the product, what parts they need and how they fit together - **Digitized after-sales and commerce:** letting technicians place their parts orders online and outside normal office hours, as well as mobile functionality that allows them to place orders on the go.  - **The value of superior customer experience:** Kolpak and Partful’s dedication to hassle-free and smooth customer service aligned both companies to make sure Kolpak’s customers were getting the best service.  ### Key Outcomes  Since going live with their [3D Electronic Parts Catalog](https://partful.io/partful-3d-parts-catalogue), Kolpak has begun to see changes across the business from engineering to After-sales, making repair jobs easier and improving engineering data.  The key outcomes of this partnership include: 1. **A digitized aftersales process, available 24/7:** technicians can now place an order day or night, reducing Kolpak’s order times and decreasing customer down-time. 2. **The right part replaced, everytime:** supporting Kolpak technicians on how the Kolpak line of products work, and improving their “first-time-fixed” rates for customers. 3. **Organized spare parts data:** Working with the engineers at Kolpak, their data is now organized and available for product improvements based on their aftersales data.  ![Screenshot 2024-07-24 at 15.24.52](https://partful.io/hs-fs/hubfs/Screenshot%202024-07-24%20at%2015.24.52.png?width=720&height=339&name=Screenshot%202024-07-24%20at%2015.24.52.png) ### Testimonials  - “It’s made not only our customers' jobs easier, but it’s also made my internal team, the Part CSRs… it really helps their job as well.” - “I had no idea how useful it would be internally. It’s not just in the parts, we’ve got engineers that are logged in and they look at it to see the modeling.”  - “I know we’ve only just started touching the surface of what it can do for us.” - “Thank you for everything you’ve done for Kolpak”   - *Jay Maiden, Director of Service.* For businesses looking to streamline their aftersales processes and improve customer satisfaction, Partful offers a cutting-edge solution that brings that positive change within your business.  [![Get in touch](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/25493174/1fc9b688-5df5-4e6d-b855-7e9afff7bc13.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/25493174/1fc9b688-5df5-4e6d-b855-7e9afff7bc13) ![Partful](https://partful.io/hs-fs/hubfs/__full-colour%20copy.jpg?width=80&height=80&name=__full-colour%20copy.jpg) Partful ### Related news [Explore content hub](https://partful.io/resources) [![Why Speed to Service Is the New Competitive Advantage](https://partful.io/hs-fs/hubfs/freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png?width=480&height=344&name=freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png) Why Speed to Service Is the New Competitive Advantage](https://partful.io/blog/why-t-to-service-is-the-new-competitive-advantage) [![5 Capabilities Modern Aftersales Teams Need](https://partful.io/hs-fs/hubfs/freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png?width=480&height=344&name=freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png) 5 Capabilities Modern Aftersales Teams Need](https://partful.io/blog/5-capabilities-modern-aftersales-teams-need) [![What Is OEE? Definition, Formula, and How Human Error Impacts It](https://partful.io/hs-fs/hubfs/AI-Generated%20Media/Images/The%20image%20showcases%20a%20modern%20manufacturing%20facility%20bustling%20with%20activity%20In%20the%20foreground%20a%20diverse%20group%20of%20operators%20in%20safety%20gear%20engage%20in%20var.png?width=480&height=344&name=The%20image%20showcases%20a%20modern%20manufacturing%20facility%20bustling%20with%20activity%20In%20the%20foreground%20a%20diverse%20group%20of%20operators%20in%20safety%20gear%20engage%20in%20var.png) What Is OEE? Definition, Formula, and How Human Error Impacts It](https://partful.io/blog/what-is-oee) ### [Speed up your workflow today Speed up your workflow today Speed up your workflow today Speed up your workflow today](https://partful.io/) [![__full-colour-white 1](https://partful.io/hubfs/ptf-01/Typography/__full-colour-white%201.svg)](https://partful.io) - Partful - [About](https://partful.io/our-story) - [Careers](https://partful.io/careers-at-partful) - Products - [3D Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Resources - [All Resources](https://partful.io/resources) - [Blog](https://partful.io/blog) - [Demo Center](https://partful.io/demo-center) Contact - [Get in touch](https://partful.io/contact) - UK Office Partful, Third Floor, 24 Lever Street, Manchester, M1 1DZ - US Office 159 N. 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