When a walk-in cooler fails, every minute counts. OEMs need to support fast, accurate repairs to prevent product loss and frustrated end customers, especially in sectors like foodservice and retail.
Paper manuals and outdated PDF catalogues make it hard for technicians to identify the right part. They waste time flipping pages, calling support, or guessing, increasing the chance of errors.
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With so many models, variants, and part numbers, it's easy to get the wrong part. Returns, delays, and second repair visits increase costs and damage customer satisfaction.
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Without self-service tools, your internal team becomes the help desk. Fielding calls, checking specs, and chasing orders steals time from higher-value tasks and strains resources.
Say goodbye to static PDFs and manual workarounds. Partful gives refrigeration OEMs a faster, more accurate way to support customers and field technicians with a modern 3D parts experience.
Upload your CAD files and BoMs to generate an interactive exploded parts catalogue, no IT bottlenecks or long timelines. Technicians can visually identify every part in context, reducing guesswork and service delays.
Designed for on-the-go use. Technicians can access the 3D catalogue from their phone or tablet, scan QR codes, and instantly find the right part while on site. Built-in role-based controls ensure the right people see the right data.
Partful creates a digital thread from design through to service. Updates from CAD and ERP flow automatically into the catalogue, reducing manual admin and keeping every part listing accurate.
With a fast, intuitive interface, Partful becomes the go-to source for parts identification and ordering. Dealers and customers can self-serve 24/7, even outside office hours, driving real adoption and reducing support calls.
Kolpak, a leading manufacturer of walk-in coolers and freezers, needed a faster, more accurate way to support their Factory Authorised Service (FAS) technicians and streamline their aftersales operations. They chose Partful to:
In the field, less experienced FAS technicians often couldn’t tell which part they needed or how it fit within the assembly, leading to delays and misorders.
Incorrect parts and guesswork were causing repeat site visits, which increased warranty costs and impacted our ability to deliver fast, reliable service.
Ordering parts was slow and inconsistent. Customers had to rely on support teams during office hours, which meant longer downtimes and frustration when urgent repairs were needed.
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Spare parts info is now centralised and structured, improving repair efficiency and supporting product improvements.
Technicians can now order parts anytime, reducing delays and getting freezers back up faster.
Accurate 3D visuals support all technician skill levels, helping them replace the right part the first time.
Partful is designed specifically for OEMs in refrigeration and cooling:
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