Modern commercial kitchens rely on complex appliances like combi ovens and espresso machines, each with hundreds of serviceable parts that must be correctly identified.
Third-party sellers offer lower-cost parts that are tempting but risky, often compromising safety, performance, and warranty compliance.
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Supporting a worldwide network of dealers and distributors creates a logistics and consistency challenge, especially when documentation is outdated.
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Ordering errors delay repairs, disrupt service, and can even shut down entire kitchens, damaging trust and causing lost revenue.
Kolpak, a leading manufacturer of walk-in coolers and freezers, needed a faster, more accurate way to support their Factory Authorised Service (FAS) technicians and streamline their aftersales operations. They chose Partful to:
In the field, less experienced FAS technicians often couldn’t tell which part they needed or how it fit within the assembly, leading to delays and misorders.
Incorrect parts and guesswork were causing repeat site visits, which increased warranty costs and impacted our ability to deliver fast, reliable service.
Ordering parts was slow and inconsistent. Customers had to rely on support teams during office hours, which meant longer downtimes and frustration when urgent repairs were needed.
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Spare parts info is now centralised and structured, improving repair efficiency and supporting product improvements.
Technicians can now order parts anytime, reducing delays and getting freezers back up faster.
Accurate 3D visuals support all technician skill levels, helping them replace the right part the first time.
Partful gives your customers and service teams what they need to confidently choose the right part, the first time.
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