While it's common knowledge among OEMs that Aftersales often costs a large amount to maintain, it's also one of the most missed profits. Over 80% of consumers and 52% of professionals admit to encountering difficulties in spare parts identification and ordering, especially when engaging directly with OEMs. So we've taken a deep dive with our Head of Engineering, Carl Kenyon, in why it costs so much to support Aftersales functions.
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