--- title: Blog | Customer Experience and Loyalty description: Customer Experience and Loyalty | All the latest news and insights from Partful. --- [![Client Logo](https://partful.io/hubfs/ptf-01/Typography/Client%20Logo.svg)](https://partful.io/) - Products - [3D Exploded Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - By Job Role - By Industry - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - [C-Suite & Directors For decision-makers focused on growth, operational efficiency, and delivering a best-in-class service.](https://partful.io/solutions/c-suite-aftersales-automation) - [Agriculture For tractors, sprayers, balers and combines](https://partful.io/solutions/agriculture-parts-catalog) - [E-Mobility For electric bikes, scooters and motorcycles](https://partful.io/solutions/e-mobility-parts-catalog) - [Lawn Care For cylinder mowers, ride-ons and turf groomers](https://partful.io/solutions/lawn-care-parts-catalog) - [Refrigeration For walk-in freezers, chillers and cold rooms](https://partful.io/solutions/refrigeration-parts-catalog) - [Energy For solar panels, wind turbines and power systems](https://partful.io/solutions/energy-parts-catalog) - [Hospitality & Food Service For commercial kitchens, catering equipment and beverage dispensers](https://partful.io/solutions/hospitality-and-food-service-parts-catalog) - Content Hub - [Demo Center Experience our product with interactive demos without signing up for anything.](https://partful.io/demo-center) - [Resources Discover case studies, reports, ebooks, and more to help you improve productivity and profitability.](https://partful.io/resources) - [Blog Latest opinion articles, industry news and predictions as well as useful resources for OEM aftersales transformation](https://partful.io/blog) - [Podcast We talk to key opinion leaders about the most pressing topics in manufacturing and more](https://partful.io/resources?types=Podcasts) - [Product Knowledge Base Help articles, onboarding resources and instructions for Partful users](https://partful.io/knowledge) - About - [Our Story](https://partful.io/our-story) - [Our Team Our culture, our team and more](https://partful.io/team) - [Join our team We're always hiring!](https://partful.io/careers-at-partful) [Book a demo](https://partful.io/book-a-free-demo) [![Client Logo](https://partful.io/hubfs/ptf-01/Typography/Client%20Logo.svg)](https://partful.io/) - Products - Products - [3D Exploded Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - Who We Help - By Job Role - By Job Role - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - [C-Suite & Directors For decision-makers focused on growth, operational efficiency, and delivering a best-in-class service.](https://partful.io/solutions/c-suite-aftersales-automation) - By Industry - By Industry - [Agriculture For tractors, sprayers, balers and combines](https://partful.io/solutions/agriculture-parts-catalog) - [E-Mobility For electric bikes, scooters and motorcycles](https://partful.io/solutions/e-mobility-parts-catalog) - [Lawn Care For cylinder mowers, ride-ons and turf groomers](https://partful.io/solutions/lawn-care-parts-catalog) - [Refrigeration For walk-in freezers, chillers and cold rooms](https://partful.io/solutions/refrigeration-parts-catalog) - [Energy For solar panels, wind turbines and power systems](https://partful.io/solutions/energy-parts-catalog) - [Hospitality & Food Service For commercial kitchens, catering equipment and beverage dispensers](https://partful.io/solutions/hospitality-and-food-service-parts-catalog) - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - Content Hub - Content Hub - [Demo Center Experience our product with interactive demos without signing up for anything.](https://partful.io/demo-center) - [Resources Discover case studies, reports, ebooks, and more to help you improve productivity and profitability.](https://partful.io/resources) - [Blog Latest opinion articles, industry news and predictions as well as useful resources for OEM aftersales transformation](https://partful.io/blog) - [Podcast We talk to key opinion leaders about the most pressing topics in manufacturing and more](https://partful.io/resources?types=Podcasts) - [Product Knowledge Base Help articles, onboarding resources and instructions for Partful users](https://partful.io/knowledge) - About - About - [Our Story](https://partful.io/our-story) - [Our Team Our culture, our team and more](https://partful.io/team) - [Join our team We're always hiring!](https://partful.io/careers-at-partful) [Book a demo](https://partful.io/book-a-free-demo) BLOG # Stay up to date with expert insights Topics \* All 3D technology After sales Automotive OEMs Consumer Appliances OEMs Customer experience and loyalty Digital Transformation Engineering processes Increasing revenue Industry news Machinery OEMs Medical Devices OEMs Parts identification Right To Repair Search ##### [![](https://partful.io/hs-fs/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20computer%20with%20screen%20digital%20interface%20showcasing%20an%20interactive%203D%20Electronic%20Parts%20Catalog%20EPC%20used%20by%20Original%20Equipment%20Manufa-3.png?width=976&height=450&name=The%20image%20depicts%20a%20computer%20with%20screen%20digital%20interface%20showcasing%20an%20interactive%203D%20Electronic%20Parts%20Catalog%20EPC%20used%20by%20Original%20Equipment%20Manufa-3.png) The Hidden Revenue Leak: Poor Parts Identification For many OEMs, spare parts should be one of the most predictable sources of revenue - some sees that revenue as high as 58%. Read more](https://partful.io/blog/the-hidden-revenue-leak) [![](https://partful.io/hs-fs/hubfs/Parts%20Lookup%20Blog%20Cover.png?width=480&height=344&name=Parts%20Lookup%20Blog%20Cover.png) SALTEX Event Recap 2025](https://partful.io/blog/saltex-event-recap-2025) [![](https://partful.io/hs-fs/hubfs/Parts%20Lookup%20Blog%20Cover.png?width=480&height=344&name=Parts%20Lookup%20Blog%20Cover.png) How Partful Is Transforming Aftersales Support – SourceForge Podcast](https://partful.io/blog/how-partful-is-transforming-aftersales-support-sourceforge-podcast) [![](https://partful.io/hs-fs/hubfs/AI-Generated%20Media/Images/The%20image%20showcases%20a%20split%20scene%20contrasting%20OEM%20and%20aftermarket%20vehicle%20parts%20On%20the%20left%20a%20bright%20wellorganized%20dealership%20displays%20gleaming%20OEM%20parts%20each%20labeled%20with%20the%20manufacturers%20logo%20and%20warranty%20information%20The%20parts%20are%20neatly%20arranged-2.png?width=480&height=344&name=The%20image%20showcases%20a%20split%20scene%20contrasting%20OEM%20and%20aftermarket%20vehicle%20parts%20On%20the%20left%20a%20bright%20wellorganized%20dealership%20displays%20gleaming%20OEM%20parts%20each%20labeled%20with%20the%20manufacturers%20logo%20and%20warranty%20information%20The%20parts%20are%20neatly%20arranged-2.png) OEM vs. Aftermarket Parts: What OEMs Need to Know](https://partful.io/blog/oem-vs.-aftermarket-parts-what-oems-need-to-know) [![](https://partful.io/hs-fs/hubfs/Parts%20Lookup%20Blog%20Cover.png?width=480&height=344&name=Parts%20Lookup%20Blog%20Cover.png) How to Reduce Service Errors by Fixing Parts Lookup](https://partful.io/blog/reduce-service-errors) [![aftermarket pie](https://partful.io/hs-fs/hubfs/Aftermarket%20pie.png?width=480&height=344&name=Aftermarket%20pie.png) Aftersales Trends and Predictions for OEMs in 2025](https://partful.io/blog/aftersales-trends-in-2025) [![CAD file](https://partful.io/hs-fs/hubfs/CAD%20files%20blog%20feature%20image.png?width=480&height=344&name=CAD%20files%20blog%20feature%20image.png) How CAD Files Are Becoming the Bedrock of a Manufacturer’s “Digital Thread”](https://partful.io/blog/cad-files-digital-thread) [![](https://partful.io/hs-fs/hubfs/Pains%20of%20aftersales%20customers%20%20.png?width=480&height=344&name=Pains%20of%20aftersales%20customers%20%20.png) How can OEMs unify Engineering and Aftersales?](https://partful.io/blog/how-can-oems-unify-engineering-and-aftersales) [![A frustrated after sales customer](https://partful.io/hs-fs/hubfs/Pains%20of%20aftersales%20customers.png?width=480&height=344&name=Pains%20of%20aftersales%20customers.png) The Pains of Manufacturing Aftersales Customers](https://partful.io/blog/the-pains-of-aftersales-customers) [![](https://partful.io/hs-fs/hubfs/Blog%20featured%20image%20template-2.jpg?width=480&height=344&name=Blog%20featured%20image%20template-2.jpg) Why does it cost more to support Aftersales?](https://partful.io/blog/cost-to-support-aftersales) [1](https://partful.io/blog) [2](https://partful.io/blog/tag/customer-experience-and-loyalty/page/2) [3](https://partful.io/blog/tag/customer-experience-and-loyalty/page/3) Stay up to date #### Subscribe to our newsletter ![default-featured-image (1)](https://partful.io/hs-fs/hubfs/ptf-01/Blog/default-featured-image%20(1).png?width=1600&height=900&name=default-featured-image%20(1).png) ### [Speed up your workflow today Speed up your workflow today Speed up your workflow today Speed up your workflow today](https://partful.io/) [![__full-colour-white 1](https://partful.io/hubfs/ptf-01/Typography/__full-colour-white%201.svg)](https://partful.io) - Partful - [About](https://partful.io/our-story) - [Careers](https://partful.io/careers-at-partful) - Products - [3D Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Resources - [All Resources](https://partful.io/resources) - [Blog](https://partful.io/blog) - [Demo Center](https://partful.io/demo-center) Contact - [Get in touch](https://partful.io/contact) - UK Office Partful, Third Floor, 24 Lever Street, Manchester, M1 1DZ - US Office 159 N. 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