Aftersales Is Now a Profit Engine, Not an Afterthought
For decades, OEMs treated aftersales as a support function. It was the department that kept customers happy after the real work — selling the equipment — was done. Not anymore.
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For decades, OEMs treated aftersales as a support function. It was the department that kept customers happy after the real work — selling the equipment — was done. Not anymore.
Read more
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