We’re thrilled to share that our CEO and Founder, Sam Burgess, was recently featured on the SourceForge Podcast — diving deep into how Partful is reshaping the future of aftersales with cutting-edge 3D technology.
In a conversation packed with insights, Sam covers everything from his early military experience to the outdated processes holding OEMs back — and how Partful’s interactive 3D exploded parts catalogs are helping OEMs deliver faster, smoother, and error-free aftersales experiences.
What You’ll Learn in the Episode
1. The roots of the problem
Many OEMs still rely on PDFs and manual communication to guide customers through spare part identification and repairs — leading to frustration, delays, and costly errors.
2. The birth of Partful
Sam shares how his military and engineering background inspired him to solve these pain points — by giving users visual clarity and control through interactive 3D catalogs.
3. Why aftersales is a goldmine
Aftersales parts represent a huge (and often overlooked) revenue opportunity for OEMs. Partful unlocks this by speeding up the process from weeks to hours.
4. The future of the industry
From AI and 3D printing to the growing right to repair movement, Sam offers his take on the digital trends shaping what’s next — and how OEMs can prepare.
5. Leadership lessons
As a founder and ex-military leader, Sam opens up about managing uncertainty, staying focused on what matters, and the importance of clear communication in fast-moving environments.
“In the military, downtime wasn’t an option — that mindset drives how we solve problems at Partful.”
Whether you’re an OEM, work in manufacturing, or are curious about how tech is revolutionising traditional industries, this episode is a must-listen. You’ll come away with real insight into:
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How to modernise your aftersales experience
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Ways to drive new revenue with smarter spare parts support
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What good leadership looks like during change and scale
How to get started with Partful
The cost of misidentifying parts isn’t just a few returns; it’s lost time, lost revenue, and lost trust. But with the right technology in place, you can eliminate those errors entirely.
The right interactive 3D parts lookup solution will give your customers the confidence and clarity they’ve been waiting for. It’s time to leave the PDFs behind and show your customers the future.
That’s where Partful comes in.
Partful’s 3D Exploded Electronic Parts Catalog transforms your static parts lists into a dynamic, visual experience. Customers can explore your products in full 3D through zooming, rotating, and exploding views to see exactly where each part sits within the product.
With Partful, it’s easier than ever to identify and order the correct part, every single time.
Want to see how your CAD data would look in a parts catalog? Book a free demo with us.
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