Building customer loyalty in the aftermarket matters now more than ever
The practice of making products with a purposefully short working life - also known as planned obsolescence - is coming to an end. Your customers are looking for sustainable equipment, for things that stand the test of time. And if you don’t offer them, those customers will quickly look elsewhere. Regulatory pressures and business demand are pushing manufacturers in one direction. We can help provide the quickest and most efficient route there. As you probably already know, right-to-repair laws are being passed around the world as countries respond to the increasing amount of waste being produced globally. According to the Global E-Waste Statistics Partnership (GESP), waste volume grew by 21% in the five years up to 2019. Source: Geneva Environment Network
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