--- title: The Pains of After Sales Customers description: "We spill the beans on OEM industry secrets, global product reach, and how technology is changing the game. \n\nFrom hilarious shoe mix-ups to power outages, discover why nailing parts identification is essential for customer happiness and brand success." image: https://partful.io/hubfs/Blog%20featured%20image%20template.jpg --- [![Client Logo](https://partful.io/hubfs/ptf-01/Typography/Client%20Logo.svg)](https://partful.io/) - Products - [3D Exploded Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - By Job Role - By Industry - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - 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[Blog Latest opinion articles, industry news and predictions as well as useful resources for OEM aftersales transformation](https://partful.io/blog) - [Podcast We talk to key opinion leaders about the most pressing topics in manufacturing and more](https://partful.io/resources?types=Podcasts) - [Product Knowledge Base Help articles, onboarding resources and instructions for Partful users](https://partful.io/knowledge) - About - About - [Our Story](https://partful.io/our-story) - [Our Team Our culture, our team and more](https://partful.io/team) - [Join our team We're always hiring!](https://partful.io/careers-at-partful) [Book a demo](https://partful.io/book-a-free-demo) # The Pains of After Sales Customers 31 October 2023 Parts Identification We're spilling the beans on the OEMs biggest secrets and how they're shaping the after sales experience.  Join us as we dive deep into topics like the importance of nailing down parts identification. You'll hear stories that range from hilarious shoe mix-ups to power outages in South Sudan. These real-life examples show just how vital it is for OEMs to get it right! Plus, we'll tackle the nitty-gritty, like order fulfilment rates and the invaluable role of technology. Learn why parts misidentification can cost companies millions and leave you feeling frustrated. It's not just about products; it's about the experiences users have with OEMs. Discover why a smooth after sales journey is the key to keeping customers and brands happy.  ![Partful](https://partful.io/hs-fs/hubfs/__full-colour%20copy.jpg?width=80&height=80&name=__full-colour%20copy.jpg) Partful ### Related news [Explore content hub](https://partful.io/resources) [![Trends and Predictions: What 2025 Holds for Manufacturing Aftersales](https://partful.io/hs-fs/hubfs/Blog%20featured%20image%20template.jpg?width=480&height=344&name=Blog%20featured%20image%20template.jpg) Trends and Predictions: What 2025 Holds for Manufacturing Aftersales](https://partful.io/podcasts/trends-and-predictions-2025) [![The Dos and Don’ts of OEM Aftersales Management with Tony Byrne](https://partful.io/hs-fs/hubfs/Blog%20featured%20image%20template.jpg?width=480&height=344&name=Blog%20featured%20image%20template.jpg) The Dos and Don’ts of OEM Aftersales Management with Tony Byrne](https://partful.io/podcasts/aftersales-with-tony-byrne) [![Behind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster Aftersales](https://partful.io/hs-fs/hubfs/Blog%20featured%20image%20template.jpg?width=480&height=344&name=Blog%20featured%20image%20template.jpg) Behind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster Aftersales](https://partful.io/podcasts/partful2.0) ### [Speed up your workflow today Speed up your workflow today Speed up your workflow today Speed up your workflow today](https://partful.io/) [![__full-colour-white 1](https://partful.io/hubfs/ptf-01/Typography/__full-colour-white%201.svg)](https://partful.io) - Partful - [About](https://partful.io/our-story) - [Careers](https://partful.io/careers-at-partful) - Products - [3D Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Resources - [All Resources](https://partful.io/resources) - [Blog](https://partful.io/blog) - [Demo Center](https://partful.io/demo-center) Contact - [Get in touch](https://partful.io/contact) - UK Office Partful, Third Floor, 24 Lever Street, Manchester, M1 1DZ - US Office 159 N. 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