Establishing Aftersales Digital Thread

14 March 2024

In this episode, join hosts Tanya Tran and Sam Burgess as they dissect the persistent headache of parts data for OEM teams worldwide. 

Delving into the root causes of data inconsistencies and engineering and aftersales team challenges, they shed light on the legacy processes and cultural barriers that have perpetuated this issue for decades.

With a focus on bridging the gap between engineering and aftersales functions, the discussion introduces the concept of an aftersales digital thread as a transformative solution.

Explore the tangible benefits of implementing such a thread, from cost savings to enhanced service levels. 

Don't miss out on this enlightening conversation surrounding the aftersales digital thread! 

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