--- title: Increasing Aftersales Knowledge and Access to Parts Data with Kolpak description: Explore how Kolpak is revolutionizing customer experience by enhancing aftersales knowledge and streamlining access to parts data. image: https://partful.io/hubfs/Blog%20featured%20image%20template.jpg --- [![Client Logo](https://partful.io/hubfs/ptf-01/Typography/Client%20Logo.svg)](https://partful.io/) - Products - [3D Exploded Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - By Job Role - By Industry - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - [C-Suite & Directors For decision-makers focused on growth, operational efficiency, and delivering a best-in-class service.](https://partful.io/solutions/c-suite-aftersales-automation) - [Agriculture For tractors, sprayers, balers and combines](https://partful.io/solutions/agriculture-parts-catalog) - [E-Mobility For electric bikes, scooters and motorcycles](https://partful.io/solutions/e-mobility-parts-catalog) - [Lawn Care For cylinder mowers, ride-ons and turf groomers](https://partful.io/solutions/lawn-care-parts-catalog) - [Refrigeration For walk-in freezers, chillers and cold rooms](https://partful.io/solutions/refrigeration-parts-catalog) - [Energy For solar panels, wind turbines and power systems](https://partful.io/solutions/energy-parts-catalog) - [Hospitality & Food Service For commercial kitchens, catering equipment and beverage dispensers](https://partful.io/solutions/hospitality-and-food-service-parts-catalog) - Content Hub - [Demo Center Experience our product with interactive demos without signing up for anything.](https://partful.io/demo-center) - [Resources Discover case studies, reports, ebooks, and more to help you improve productivity and profitability.](https://partful.io/resources) - [Blog Latest opinion articles, industry news and predictions as well as useful resources for OEM aftersales transformation](https://partful.io/blog) - [Podcast We talk to key opinion leaders about the most pressing topics in manufacturing and more](https://partful.io/resources?types=Podcasts) - [Product Knowledge Base Help articles, onboarding resources and instructions for Partful users](https://partful.io/knowledge) - About - [Our Story](https://partful.io/our-story) - [Our Team Our culture, our team and more](https://partful.io/team) - [Join our team We're always hiring!](https://partful.io/careers-at-partful) [Book a demo](https://partful.io/book-a-free-demo) [![Client Logo](https://partful.io/hubfs/ptf-01/Typography/Client%20Logo.svg)](https://partful.io/) - Products - Products - [3D Exploded Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - Who We Help - By Job Role - By Job Role - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - [C-Suite & Directors For decision-makers focused on growth, operational efficiency, and delivering a best-in-class service.](https://partful.io/solutions/c-suite-aftersales-automation) - By Industry - By Industry - [Agriculture For tractors, sprayers, balers and combines](https://partful.io/solutions/agriculture-parts-catalog) - [E-Mobility For electric bikes, scooters and motorcycles](https://partful.io/solutions/e-mobility-parts-catalog) - [Lawn Care For cylinder mowers, ride-ons and turf groomers](https://partful.io/solutions/lawn-care-parts-catalog) - [Refrigeration For walk-in freezers, chillers and cold rooms](https://partful.io/solutions/refrigeration-parts-catalog) - [Energy For solar panels, wind turbines and power systems](https://partful.io/solutions/energy-parts-catalog) - [Hospitality & Food Service For commercial kitchens, catering equipment and beverage dispensers](https://partful.io/solutions/hospitality-and-food-service-parts-catalog) - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - Content Hub - Content Hub - [Demo Center Experience our product with interactive demos without signing up for anything.](https://partful.io/demo-center) - [Resources Discover case studies, reports, ebooks, and more to help you improve productivity and profitability.](https://partful.io/resources) - [Blog Latest opinion articles, industry news and predictions as well as useful resources for OEM aftersales transformation](https://partful.io/blog) - [Podcast We talk to key opinion leaders about the most pressing topics in manufacturing and more](https://partful.io/resources?types=Podcasts) - [Product Knowledge Base Help articles, onboarding resources and instructions for Partful users](https://partful.io/knowledge) - About - About - [Our Story](https://partful.io/our-story) - [Our Team Our culture, our team and more](https://partful.io/team) - [Join our team We're always hiring!](https://partful.io/careers-at-partful) [Book a demo](https://partful.io/book-a-free-demo) # Increasing Aftersales Knowledge and Access to Parts Data with Kolpak 6 August 2024 Parts Identification   In this episode, we explore how [Kolpak](https://www.kolpak.com/) is revolutionizing customer experience by enhancing aftersales knowledge and streamlining access to parts data.  Hear from [Jay Maiden](https://www.linkedin.com/in/jay-maiden-13618510/), Director of Service at Kolpak, about his comprehensive training programs, including Kolpak University, and the implementation of a cutting-edge 3D parts catalog.  Discover how these innovations are helping Kolpak maintain its leadership in the walk-in refrigerator market and providing customers with superior service.  Jay also shares insights on their collaboration with Partful and offers key [tips for OEMs to improve aftersales customer experience](https://partful.io/blog/enhanced-aftersales-customer-service-will-boost-business-sales).  Join us for valuable insights on transforming aftersales services to keep customers satisfied and loyal. ![Partful](https://partful.io/hs-fs/hubfs/__full-colour%20copy.jpg?width=80&height=80&name=__full-colour%20copy.jpg) Partful ### Related news [Explore content hub](https://partful.io/resources) [![Trends and Predictions: What 2025 Holds for Manufacturing Aftersales](https://partful.io/hs-fs/hubfs/Blog%20featured%20image%20template.jpg?width=480&height=344&name=Blog%20featured%20image%20template.jpg) Trends and Predictions: What 2025 Holds for Manufacturing Aftersales](https://partful.io/podcasts/trends-and-predictions-2025) [![The Dos and Don’ts of OEM Aftersales Management with Tony Byrne](https://partful.io/hs-fs/hubfs/Blog%20featured%20image%20template.jpg?width=480&height=344&name=Blog%20featured%20image%20template.jpg) The Dos and Don’ts of OEM Aftersales Management with Tony Byrne](https://partful.io/podcasts/aftersales-with-tony-byrne) [![Behind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster Aftersales](https://partful.io/hs-fs/hubfs/Blog%20featured%20image%20template.jpg?width=480&height=344&name=Blog%20featured%20image%20template.jpg) Behind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster Aftersales](https://partful.io/podcasts/partful2.0) ### [Speed up your workflow today Speed up your workflow today Speed up your workflow today Speed up your workflow today](https://partful.io/) [![__full-colour-white 1](https://partful.io/hubfs/ptf-01/Typography/__full-colour-white%201.svg)](https://partful.io) - Partful - [About](https://partful.io/our-story) - [Careers](https://partful.io/careers-at-partful) - Products - [3D Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Resources - [All Resources](https://partful.io/resources) - [Blog](https://partful.io/blog) - [Demo Center](https://partful.io/demo-center) Contact - [Get in touch](https://partful.io/contact) - UK Office Partful, Third Floor, 24 Lever Street, Manchester, M1 1DZ - US Office 159 N. 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