--- title: Improving Aftersales at Briggs Automotive Company description: SamsonVT are now delivering the Virtual Twin to BAC. image: https://partful.io/hubfs/bac_mono_080.webp --- [![Client Logo](https://partful.io/hubfs/ptf-01/Typography/Client%20Logo.svg)](https://partful.io/) - Products - [3D Exploded Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - By Job Role - By Industry - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - 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[3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Who We Help - Who We Help - By Job Role - By Job Role - [Engineers For CAD teams and product engineers building and maintaining accurate parts data](https://partful.io/solutions/engineering-parts-catalog-software) - [Aftersales For customer support and service teams who need faster fixes and fewer errors](https://partful.io/solutions/aftersales-software) - [Operations For operations managers driving efficiency, uptime, and self-service across teams](https://partful.io/solutions/operations-manager-parts-software) - [C-Suite & Directors For decision-makers focused on growth, operational efficiency, and delivering a best-in-class service.](https://partful.io/solutions/c-suite-aftersales-automation) - By Industry - By Industry - [Agriculture For tractors, sprayers, balers and combines](https://partful.io/solutions/agriculture-parts-catalog) - [E-Mobility For electric bikes, scooters and motorcycles](https://partful.io/solutions/e-mobility-parts-catalog) - [Lawn Care For cylinder mowers, ride-ons and turf groomers](https://partful.io/solutions/lawn-care-parts-catalog) - [Refrigeration For walk-in freezers, chillers and cold rooms](https://partful.io/solutions/refrigeration-parts-catalog) - [Energy For solar panels, wind turbines and power systems](https://partful.io/solutions/energy-parts-catalog) - [Hospitality & Food Service For commercial kitchens, catering equipment and beverage dispensers](https://partful.io/solutions/hospitality-and-food-service-parts-catalog) - [OEMs](https://partful.io/solutions/oem-spare-parts-software) - Content Hub - Content Hub - [Demo Center Experience our product with interactive demos without signing up for anything.](https://partful.io/demo-center) - [Resources Discover case studies, reports, ebooks, and more to help you improve productivity and profitability.](https://partful.io/resources) - [Blog Latest opinion articles, industry news and predictions as well as useful resources for OEM aftersales transformation](https://partful.io/blog) - [Podcast We talk to key opinion leaders about the most pressing topics in manufacturing and more](https://partful.io/resources?types=Podcasts) - [Product Knowledge Base Help articles, onboarding resources and instructions for Partful users](https://partful.io/knowledge) - About - About - [Our Story](https://partful.io/our-story) - [Our Team Our culture, our team and more](https://partful.io/team) - [Join our team We're always hiring!](https://partful.io/careers-at-partful) [Book a demo](https://partful.io/book-a-free-demo) # Improving Aftersales at Briggs Automotive Company 26 July 2022 Case Study ## The BAC Mono Briggs Automotive Company (BAC) is a British car manufacturing company based in Speke, Liverpool. BAC developed the world’s first road-legal single-seater supercar – the BAC Mono. The BAC Mono is highly acclaimed, with some of the supercars highlights including: - GQ Track Day Car of the Year (2012) - Top Gear Stig's Car of the Year (2011) The Mono offers customers a purist driving experience; it’s a car built by enthusiasts, for enthusiasts without any compromise on performance. > From now on, any car collection is incomplete without a Mono” > > - Nick Trott, Editor, EVO Magazine ### The Need For Speed BAC have an incredibly close relationship with their customer base, with a large majority living outside of the UK. With their Liverpool workshop being out of reach for many, BAC's biggest challenge is teaching their Mono owners how to properly service, maintain and repair their specialist vehicles. This has been magnified by the rising COVID-19 pandemic and all of its associated restrictions. BAC does not have the tools required to globally distribute information on demand or provide remote training. Currently, all of the BAC's work instructions are downloadable PDFs - static, outdated and difficult to decipher. Mono owners need a smarter, faster way to be able to understand their vehicles - a solution as innovative as the car itself. Simplifying technical publications with the cloud-integrated Virtual Twin, enables BAC to better support their global vehicle fleet with minimal dealers and no formal macro training facilities; offering reassurance and satisfaction to the the entire user community. ![Virtual Twin](https://partful.io/hs-fs/hubfs/Screenshot%202022-06-30%20at%2016.19.49.png?width=2362&name=Screenshot%202022-06-30%20at%2016.19.49.png) ### The Virtual Twin - Around The Globe Partful is now delivering the Virtual Twin to BAC. This Cloud integrated platform will create a globally accessible, understandable and interactive experience to support the visualisation of BAC's 4 key work instructions: - Track day setup - Removal of body panels - Basic service guide - Electronic parts catalog BAC Mono owners will now have the ability to own a specialist vehicle with the comfortable assurance that they have the tools necessary to care for their supercar. Partful enables a new standard of customer support during the aftersales period, regardless of the owner's location and language. ### Conclusion Working in partnership with BAC, we look to support the increased production goal of 150-200 vehicles per year by improving the overall aftersales journey and globally increasing the availability of information on demand for Mono owners. With the use of Partful and the Cloud-integrated Virtual Twin, BAC can comfortably cater to a global market and deliver world-class aftersales support. ![Partful](https://partful.io/hs-fs/hubfs/__full-colour%20copy.jpg?width=80&height=80&name=__full-colour%20copy.jpg) Partful ### Related news [Explore content hub](https://partful.io/resources) [![Why Speed to Service Is the New Competitive Advantage](https://partful.io/hs-fs/hubfs/freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png?width=480&height=344&name=freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png) Why Speed to Service Is the New Competitive Advantage](https://partful.io/blog/why-t-to-service-is-the-new-competitive-advantage) [![5 Capabilities Modern Aftersales Teams Need](https://partful.io/hs-fs/hubfs/freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png?width=480&height=344&name=freepik__smart-precision-agriculture-landscape-farmers-stan__39470.png) 5 Capabilities Modern Aftersales Teams Need](https://partful.io/blog/5-capabilities-modern-aftersales-teams-need) [![What Is OEE? Definition, Formula, and How Human Error Impacts It](https://partful.io/hs-fs/hubfs/AI-Generated%20Media/Images/The%20image%20showcases%20a%20modern%20manufacturing%20facility%20bustling%20with%20activity%20In%20the%20foreground%20a%20diverse%20group%20of%20operators%20in%20safety%20gear%20engage%20in%20var.png?width=480&height=344&name=The%20image%20showcases%20a%20modern%20manufacturing%20facility%20bustling%20with%20activity%20In%20the%20foreground%20a%20diverse%20group%20of%20operators%20in%20safety%20gear%20engage%20in%20var.png) What Is OEE? Definition, Formula, and How Human Error Impacts It](https://partful.io/blog/what-is-oee) ### [Speed up your workflow today Speed up your workflow today Speed up your workflow today Speed up your workflow today](https://partful.io/) [![__full-colour-white 1](https://partful.io/hubfs/ptf-01/Typography/__full-colour-white%201.svg)](https://partful.io) - Partful - [About](https://partful.io/our-story) - [Careers](https://partful.io/careers-at-partful) - Products - [3D Parts Catalog](https://partful.io/partful-3d-parts-catalogue) - [3D Work Instructions](https://partful.io/3d-digital-work-instructions) - Resources - [All Resources](https://partful.io/resources) - [Blog](https://partful.io/blog) - [Demo Center](https://partful.io/demo-center) Contact - [Get in touch](https://partful.io/contact) - UK Office Partful, Third Floor, 24 Lever Street, Manchester, M1 1DZ - US Office 159 N. 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