Electric vehicle startups are building innovative, beautifully designed machines, yet many still rely on outdated parts support tools like PDFs, spreadsheets, and email chains. The result? Frustrated customers, lost revenue, and teams wasting time on manual processes.
To compete in a fast-moving market, EV startups are rethinking their spare parts experience from the ground up and turning to modern platforms that are fast, visual, scalable, and customer-ready.
Static diagrams and legacy spreadsheets might have worked early on, but they can’t keep up with scaling production or growing user bases. The cost of sticking with outdated tools shows up everywhere:
When your parts support system is manual, so is your growth ceiling. Teams burn time answering the same questions over and over, just because the catalog isn’t intuitive or searchable.
A recent case study from Wizr.ai found that one large OEM spent over $2M/year on manual catalog maintenance, a cost startups can’t afford to absorb.
EV customers, particularly younger, tech-savvy buyers, expect to be able to click, order, and receive with minimal effort.
According to Shopify, the online automotive aftermarket was worth $119.6 billion in 2022 and is forecast to hit $349.7 billion by 2030. And 57% of millennials have already bought parts online.
If your customers have to email support or wait for a callback, they’ll look elsewhere.
You’ve invested in sleek UX for your vehicle, the same should apply to your aftersales experience.
Startups like Maeving didn’t just need a functional parts system. They needed something that matched the design quality and user expectations of their electric motorcycle.
“The functionality of the platform, while also being light enough to load quickly, is what made Partful stand out.”
— Graeme Gilbert, Head of Product, Maeving
An interactive, mobile-optimised 3D parts catalog reflects the brand and enhances the user experience.
3D exploded views built from CAD data are replacing outdated parts diagrams across the industry. They make identification faster, training easier, and ordering more accurate, with fewer returns.
Forward-thinking EV startups like Maeving are leading the way by adopting modern 3D parts platforms built for e-mobility OEMs delivering a better user experience while scaling their aftersales.
“Partful will save the product team and the engineers a bucket load of work.”
— Graeme Gilbert, Head of Product, Maeving
Run a quick self-check:
If you answered yes to any of the above — it’s time to rethink how you deliver spare parts support.