Cookie Policy

SAMSON VTI UK LIMITED

COOKIE POLICY

Who we are:

We are SAMSON VTI UK LIMITED (t/as Partful), a company incorporated in England and Wales whose registered number is 11043300 and whose registered office is at 3rd Floor, 24 Lever St, Manchester, England, M1 1DZ (‘we’, ‘our’, ‘us’ or ‘Partful’).

We are a digital creative company developing 3D immersive technologies and digitalisation which offers 360 solutions to customers (‘you’, ‘your’, ‘Customer’) and their customers (‘End-Users’) across a number of industries including, but not limited to, vehicle and plant & machinery manufacture.

Partful:

Partful is a cloud-based Software as a Service platform owned by us and provided to Customers on a subscription basis (the ‘Subscribed Service’). It enables Customers to create and build 3D interactive and exploding parts manuals, work instructions and parts catalogues for use both internal and to End-Users. We also offer alongside the Subscribed Service an online Support Service for Customers [and End-Users] whereby enquiries can be submitted via an online form and/ or a chat facility provided within the Subscribed Service.

Access to Partful is made available by us via a portal on app.partful.io (‘the Landing Page’), the landing page of a site wholly owned, controlled and operated by us.

Use of cookies:

The Landing Page, the Subscribed Service and the Support Service use cookies. Please read this cookie policy carefully and ensure that you understand it as it describes which cookies are used and what they are used for.

The Customer confirms that it will share this Cookie Policy with any such person so that they are fully informed and advised of its contents.

Your acceptance of our cookie policy is deemed to occur when you press the “accept” button on our cookie notice which appears when you land on the Landing Page.

In addition, by accessing the Subscribed Service via the portal on the Landing Page, and by using the Subscribed Service and the Support Service (as applicable), you consent to the use of cookies for the purposes described below. If you do not agree, please leave the Landing Page immediately and please do not access the Subscribed Service via the portal on the Landing Page or continue to use it or the Support Service.

Definitions and Interpretation

- In this cookie policy, unless the context otherwise requires, the following expressions have the following meanings:

“cookie”	means a small file placed on your computer or device by the Landing Page and/ or Subscribed Service and/ or Support Service, when you visit, access and/ or use as applicable;
“cookie law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, where applicable, the UK GDPR;
“personal data”	means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR and the Data Protection Act 2018 (the “Data Protection Legislation”); and

How do we use cookies?

The Landing Page, the Subscribed Service and the Support Service use cookies. We have distinguished between the type of cookies used and their purpose below.

Cookies used by the Landing Page
- The Landing Page may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of the Landing Page and to provide and improve our services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- By arriving on the Landing Page, you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. Third party cookies are used on the Landing Page for user tracking and monitoring. For more details, please refer to the table at 3.5 below.
- All cookies used by and on the Landing Page are used in accordance with current cookie law. We may use some or all of the following types of cookie:
  1. Strictly Necessary cookies
    1. A cookie falls into this category if it is essential to the operation of the Landing Page, supporting functions such as our help/support functionality
  2. Analytics cookies
    1. It is important for us to understand how you use the Landing Page, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our Landing Page and your experience of it.
  3. Functionality cookies
    1. Functionality cookies enable us to provide additional functions to you on our Site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.
  4. Targeting cookies
    1. It is important for us to know when and how often you visit the Landing Page, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our Landing Page and advertising more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties.
  5. Third Party cookies
    1. Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on the Landing Page, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).
  6. Persistent cookies
    1. Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Landing Page.
  7. Session cookies
    1. Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our Landing Page until you close your browser. Session cookies are deleted when you close your browser.
Cookies on the Landing Page are not permanent and will expire as indicated in the table below.
For more specific details of the cookies that are used on the Landing Page, please refer to the following table:

Name of cookie	Purpose & Type	Expiry	Strictly Necessary
APISID	Tracking used by google and youtube	Up to 3 months	No
HSID	Tracking used by google and youtube	Up to 3 months	No
IDE	Used to check policy acceptance	Up to 7 days	No
LOGIN_INFO	Used to track youtube authentication	Up to 3 months	No
NID	Used by google to track usage	Up to 6 months	No
SAPISID	Tracking used by google and youtube	Up to 3 months	No
SID	Tracking used by google and youtube	Up to 3 months	No
SIDCC	Tracking used by google and youtube	Up to 1 month	No
SSID	Tracking used by google and youtube	Up to 3 months	No
YSC	Tracking used by youtube	Up to 3 months	No
__Secure-1PAPISID	Tracking used by youtube	Up to 3 months	No
__Secure-1PSID	Tracking used by youtube	Up to 3 months	No
__Secure-1PSIDCC	Tracking used by youtube	Up to 1 month	No
__Secure-3PAPISID	Tracking used by youtube	Up to 7 days	No
__Secure-3PSID	Tracking used by youtube	Up to 7 days	No
__Secure-3PSIDCC	Tracking used by youtube	Up to 1 month	No
__cf_bm	Tracking used by hubspot	Up to 1 month	No
__hs_cookie_cat_pref	Used to determine whether the user has accepted the cookie policy	Up to 6 months	No
_cfuvid	Tracking used by hubspot	Session	No
_dd_s	Tracking used by our product demonstration software	Up to 1 day	No
_ga	Tracking cookie used by google analytics	Up to 2 months	No
_gcl_au	Tracking cookie used by google analytics	Up to 3 months	No
_gd_session	Tracking cookie used by google analytics	Up to 1 day	No
_gd_visitor	Tracking cookie used by google analytics	Up to 2 months	No
_gid	Tracking cookie used by google analytics	Up to 1 week	No
_zitok	Used by Partful to track users	Up to 1 day	No
bcookie	Used by linkedin to track users	Up to 1 day	No
connect.sid	Tracking used by our product demonstration software	Session	No
heroku-session-affinity	Tracking used by our product demonstration software	Up to 1 week	No
hs-messages-is-open	Used by our help support feature to determine if a user is using it	Up to 1 day	Yes
hs_ab_test	Used for hubspot AB testing	Session	Yes
li_gc	Used by linkedin to track users	Up to 6 months	No
lidc	Used by linkedin to track users	Up to 1 week	No
messagesUtk	Used by our help support feature to determine if a user is using it	Up to 6 months	Yes

Cookies used by the Subscribed Service

Customers may use Partful 2 on a free trial basis or on a subscription basis. For the purpose of this clause 4 Subscribed Service shall be used to refer to both. The Subscribed Service may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of the Subscribed Service and to provide and improve our services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using the Subscribed Service, you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. Third party cookies are used on the Subscribed Service for user monitoring and tracking. For more details, please refer to the table at section 4.5 below.
All cookies used by and on the Subscribed Service are used in accordance with current cookie law. We may use some or all of the following types of cookie:

(a) Strictly Necessary cookies

A cookie falls into this category if it is essential to the operation of the Subscribed Service, supporting functions such as authentication

(b) Analytics cookies

It is important for us to understand how you use the Subscribed Service, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve the Customer experience and ultimately Partful.

(c ) Functionality cookies

Functionality cookies enable us to provide additional functions to you on the Subscribed Service such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.

(d)Targeting cookies

It is important for us to know when and how often you visit the Subscribed Service, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make the Subscribed Service and advertising more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties.

(e) Third Party cookies

Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on the Subscribed Service, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).

(f) Persistent cookies

Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit the Subscribed Service.

(g) Session cookies

Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit the Subscribed Service until you close your browser. Session cookies are deleted when you close your browser.

Cookies on the Subscribed Service are not permanent and will expire as indicated in the table below.
For more specific details of the cookies that we use on the Subscribed Service, please refer to the table below:

Name of cookie	Purpose & Type	Expiry	Strictly Necessary
TRACKJS_PERSONALIZE	TrackJS analytics platform to track errors	Up to 1 year	No
TRACKJS_USER	TrackJS analytics platform to track errors	Up to 1 year	No
__cf_bm	Tracking used by hubspot	Up to 7 days	No
__hssrc	Tracking used by hubspot	Session	No
__hstc	Tracking used by hubspot	Up to 6 months	No
_cfuvid	Tracking used by hubspot	Session	No`
_ga	Tracking user usage by Google Analytics	Up to 1 month	No
_ga_*	Tracking user usage by Google Analytics	Up to 1 month	No
bcookie	Tracking user by linkedin	Up to 7 days	No
hubspotutk	Tracking used by hubspot	Up to 6 months	No
li_gc	Tracking user by linkedin	Up to 6 months	No
lidc	Tracking user by linkedin	Up to 7 days	No
mf_*	Error tracking by mouseflow	Session	No
mf_user	Error tracking by mouseflow	Up to 3 months	No
ph_phc_*	TrackJS analytics platform to track errors	Up to 7 days	No

Cookies used by the Support Service

1. The Support Service may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of the Support Service and to provide and improve our services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. By using the Support Service, you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. Third party cookies are used on the Support Service for user monitoring and tracking. For more details, please refer to the table at section 5.5 below.
2. All cookies used by and on the Support Service are used in accordance with current cookie law. We may use some or all of the following types of cookie:
  1. Strictly Necessary cookies
    1. A cookie falls into this category if it is essential to the operation of the Support Service, supporting functions such as authentication
  2. Analytics cookies
    1. It is important for us to understand how you use the Support Service, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve the Customer [and End-User] experience and ultimately Partful.
  3. Functionality cookies
    1. Functionality cookies enable us to provide additional functions to you on the Support Service such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.
  4. Targeting cookies
    1. It is important for us to know when and how often you use the Support Service, and which parts of it you have used (ie the enquiry form and/ or the online chat facility). As with analytics cookies, this information helps us to better understand you and, in turn, to make the Support Service and advertising more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties.
  5. Third Party cookies
    1. Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on the Support Service, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).
  6. Persistent cookies
    1. Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit the Support Service.
  7. Session cookies
    1. Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit/use the Support Service until you close your browser. Session cookies are deleted when you close your browser.
Cookies on the Support Service are not permanent and will expire as indicated in the table below.
For more specific details of the cookies that we use on the Support Service, please refer to the table below:

Name of cookie	Purpose & Type	Expiry	Strictly Necessary
APISID	Tracking used by google and youtube	Up to 3 months	No
HSID	Tracking used by google and youtube	Up to 3 months	No
IDE	Used to check policy acceptance	Up to 7 days	No
LOGIN_INFO	Used to track youtube authentication	Up to 3 months	No
NID	Used by google to track usage	Up to 6 months	No
SAPISID	Tracking used by google and youtube	Up to 3 months	No
SID	Tracking used by google and youtube	Up to 3 months	No
SIDCC	Tracking used by google and youtube	Up to 1 month	No
SSID	Tracking used by google and youtube	Up to 3 months	No
YSC	Tracking used by youtube	Up to 3 months	No
__Secure-1PAPISID	Tracking used by youtube	Up to 3 months	No
__Secure-1PSID	Tracking used by youtube	Up to 3 months	No
__Secure-1PSIDCC	Tracking used by youtube	Up to 1 month	No
__Secure-3PAPISID	Tracking used by youtube	Up to 7 days	No
__Secure-3PSID	Tracking used by youtube	Up to 7 days	No
__Secure-3PSIDCC	Tracking used by youtube	Up to 1 month	No
__cf_bm	Tracking used by hubspot	Up to 1 month	No
__hs_cookie_cat_pref	Used to determine whether the user has accepted the cookie policy	Up to 6 months	No
_cfuvid	Tracking used by hubspot	Session	No
_dd_s	Tracking used by our product demonstration software	Up to 1 day	No
_ga	Tracking cookie used by google analytics	Up to 2 months	No
_gcl_au	Tracking cookie used by google analytics	Up to 3 months	No
_gd_session	Tracking cookie used by google analytics	Up to 1 day	No
_gd_visitor	Tracking cookie used by google analytics	Up to 2 months	No
_gid	Tracking cookie used by google analytics	Up to 1 week	No
_zitok	Used by Partful to track users	Up to 1 day	No
bcookie	Used by linkedin to track users	Up to 1 day	No
connect.sid	Tracking used by our product demonstration software	Session	No
heroku-session-affinity	Tracking used by our product demonstration software	Up to 1 week	No
hs-messages-is-open	Used by our help support feature to determine if a user is using it	Up to 1 day	Yes
hs_ab_test	Used for hubspot AB testing	Session	Yes
li_gc	Used by linkedin to track users	Up to 6 months	No
lidc	Used by linkedin to track users	Up to 1 week	No
messagesUtk	Used by our help support feature to determine if a user is using it	Up to 6 months	Yes

Consent and control

When you land on the Landing Page, before cookies are placed on your computer or device, you will be shown a prompt (cookie notice) requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies (unless those cookies are strictly necessary); however certain features of our Landing Page may not function fully or as intended.
In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
Please note further that by accessing the Subscribed Service via the portal on the Landing Page, and by using the Subscribed Service and the Support Service (as applicable), you consent to the use of cookies for the purposes described above. If you do not agree, you should immediately stop using the Landing Page and you should not access the Subscribed Service via the portal on the Landing Page nor should you use the Support Service.

Changes to this cookie policy

We may alter this cookie policy at any time. Any such changes will become binding on you on your first use of the Landing Page and the Subscribed Service after the changes have been made. You are therefore advised to check this page from time to time.

Further Information

If you would like to know more about how we use cookies, please contact us at legal@samsonvt.com or by post at Partful, Third Floor, 24 Lever St, Manchester M1 1DZ.
For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

Published 25.11.25