---
title: How Partful Is Transforming Aftersales Support – SourceForge Podcast
description: See how Partful is revolutionising OEM aftersales with 3D tech. In this podcast, Sam Burgess shares insights on innovation, leadership, and industry trends.
---

[Blog](https://partful.io/blog)

# [How Partful Is Transforming Aftersales Support – SourceForge Podcast](https://partful.io/blog/how-partful-is-transforming-aftersales-support-sourceforge-podcast)

 Written by [Partful](https://partful.io/blog/author/partful) | Nov 10, 2025 4:05:53 PM

We’re thrilled to share that our CEO and Founder, **Sam Burgess**, was recently featured on the [SourceForge Podcast](https://www.youtube.com/watch?v=5V4Qrv97KA8) — diving deep into how **Partful is reshaping the future of aftersales** with cutting-edge 3D technology.

In a conversation packed with insights, Sam covers everything from his early military experience to the outdated processes holding OEMs back — and how [Partful’s interactive 3D exploded parts](https://partful.io/partful-3d-parts-catalogue) catalogs are helping OEMs deliver faster, smoother, and error-free aftersales experiences.

## What You’ll Learn in the Episode

##### **1. The roots of the problem**

Many OEMs still rely on PDFs and manual communication to guide customers through spare part identification and repairs — leading to frustration, delays, and costly errors.

##### **2. The birth of Partful**

Sam shares how his military and engineering background inspired him to solve these pain points — by giving users visual clarity and control through interactive 3D catalogs.

##### **3. Why aftersales is a goldmine**

Aftersales parts represent a huge (and often overlooked) revenue opportunity for OEMs. Partful unlocks this by speeding up the process from weeks to hours.

##### **4. The future of the industry**

From **AI** and **3D printing** to the growing **right to repair movement**, Sam offers his take on the digital trends shaping what’s next — and how OEMs can prepare.

##### **5. Leadership lessons**

As a founder and ex-military leader, Sam opens up about managing uncertainty, staying focused on what matters, and the importance of clear communication in fast-moving environments.

> “In the military, downtime wasn’t an option — that mindset drives how we solve problems at Partful.”

Whether you’re an OEM, work in manufacturing, or are curious about how tech is revolutionising traditional industries, this episode is a must-listen. You’ll come away with real insight into:

- How to modernise your aftersales experience
- Ways to drive new revenue with smarter spare parts support
- What good leadership looks like during change and scale

 📺 **Watch the full episode here**: [The SourceForge Podcast, Episode 57 – Featuring Sam Burgess](https://www.youtube.com/watch?v=5V4Qrv97KA8)

## How to get started with Partful

The cost of misidentifying parts isn’t just a few returns; it’s lost time, lost revenue, and lost trust. But with the right technology in place, you can eliminate those errors entirely.

The right interactive 3D parts lookup solution will give your customers the confidence and clarity they’ve been waiting for. It’s time to leave the PDFs behind and show your customers the future.

That’s where Partful comes in.

Partful’s[3D Exploded Electronic Parts Catalog](https://partful.io/partful-3d-parts-catalogue) transforms your static parts lists into a dynamic, visual experience. Customers can explore your products in full 3D through zooming, rotating, and exploding views to see exactly where each part sits within the product.

With Partful, it’s easier than ever to identify and order the correct part, every single time.

Want to see how your CAD data would look in a parts catalog? [Book a free demo with us](https://partful.io/book-a-free-demo). 

[View full post](https://partful.io/blog/how-partful-is-transforming-aftersales-support-sourceforge-podcast)

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